Telkom Fails To Repair DSL Line

On Sunday 26 of July my internet stopped working i could see that my line can still sync but the internet light is down so i connected with telkom guest account to make sure its not my sp it could not connect so i called telkom and logged a call by Thursday my internet was still down but now it cant sync anymore so its worse. i decided to call telkom again and update them and find out the status of my repair. the lay at the call center said that I'm in the line for repairs. today ( 03.08.2015 ) i phoned telkom again from my cell because I'm at work just to find out the the status again i waited about 15 min for someone to answer i gave the lady my tel number and she placed me on hold she said the was going to check the status after a min on hold she drops the call.<br> i did not get a ref number for my first call , i got no updates from telkom's side and when i call to find out the statis the call gets droped and no one phoned my back after that. is this the service we get from telkom?