EO
Ebrahim O

1 reviews | Active since Apr 2014

29 Mar 2016, 15:31

Telkom Fails to Provide Service Once Again

After a 3 week wait to have my ADSL line installed, a no show technician, numerous calls to Telkom for feedback, a technician that was dispatched with the incorrect details, another no show technician on a given date I eventually had to go in to a Telkom shop only to be told that they cannot install the line now because there are no DSL ports available. With the sequence of events I'm not sure if I can believe that or if this is just another slip up from somebody who doesn't know what they're doing.<br> <br> I cant get the details of somebody who can give me a direct answer as to how long it will take to sort this out, instead I'm stuck talking to non technical sales people over the phone. Never have I experienced such poor customer service. Its absolutely ridiculous that this is the level of service we accept in this country. <br> <br> If you're reading this considering using Telkom as your service provider DONT!! I urge you to reconsider as you are sure to have more headaches than joy with this circus.

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Replies (1)
Telkom
Telkom's reply29 Mar 2016, 18:23
Official
Hello Ebrahim Osborne,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated and feedback will follow.

Kind regards
Yazied
Telkom Social Media Team