1 reviews | Active since Apr 2014
Telkom Fails to Provide Service Once Again
After a 3 week wait to have my ADSL line installed, a no show technician, numerous calls to Telkom for feedback, a technician that was dispatched with the incorrect details, another no show technician on a given date I eventually had to go in to a Telkom shop only to be told that they cannot install the line now because there are no DSL ports available. With the sequence of events I'm not sure if I can believe that or if this is just another slip up from somebody who doesn't know what they're doing.<br> <br> I cant get the details of somebody who can give me a direct answer as to how long it will take to sort this out, instead I'm stuck talking to non technical sales people over the phone. Never have I experienced such poor customer service. Its absolutely ridiculous that this is the level of service we accept in this country. <br> <br> If you're reading this considering using Telkom as your service provider DONT!! I urge you to reconsider as you are sure to have more headaches than joy with this circus.
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated and feedback will follow.
Kind regards
Yazied
Telkom Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated and feedback will follow.
Kind regards
Yazied
Telkom Social Media Team
