TELKOM FAILS TO PROVIDE ADSL

Good day<br> We are running a guest house and requested Telkom in DECEMBER to UPGRADE our ADSL to a 20 Meg. line. Two weeks ago, after NO RESPONSE from Telkom my husband went to their Centurion office to enquire what was happening about our request. When they checked on the system, somehow there was a request fot a DOWNGRADE on the line to a normal telephone line. And promptly, on Thursday, 11 February, our ADSL was cut off. We have triedd to reinstate a second request for a 20 Meg line, but to date (15 Feb) we have had NO RESPONSE from Telkom.<br> <br> In addition, they have now also cancelled ??? our normal landline. We have been on the telephone with Telkom 12 hours a day for the past 5 days, without any success. We have received the following fault nos from Telkom: 634CTZ110216; 544CTZ120216; and escalation no. 823738.<br> <br> You can imagine that this is creating havoc with our bookings. In addition, we have had to incur additional expenses by acquiring an outside ****le in order to have some form of communication.<br> <br> Telkom boasts about their ADSL service and their efficiency, but they are the most pathetic service provider in the world!!!!