Telkom fails to process LTE capped to uncapped migration order

<p>I signed up for Telkom uncapped LTE through the website in June (ref: 100 ********** 19) to migrate my capped LTE to uncapped. I heard nothing for two weeks and asked for assistance on Twitter, but received no feedback. I then phoned Telkom's call center and spoke with Nothando Khumalo on Thursday 7 July, who helped me complete the order process on the phone. She informed me that I would be phoned during the next day. Nothing happened and I phoned again. I then spoke with Vuyo, who said he would follow up with Nothando. Again I waited a day and no one phoned. I then phoned the next day again (today) and spoke with Vuyo again, and to my surprise he said that they can't do the migration over the phone and advised that I need to go to the Telkom store. I went to the store and the gentleman at the Telkom store at Bayside shopping center said that they can't do such a migration. Reluctantly he asked me to fill in a new application form, and said he would call me to say if it can be done or not. I really don't understand how Telkom appears to not know how their own migration process works. I also don't understand how they completely neglect providing me with any feedback or updates throughout this painful process.</p>