AS
Adarsh S

1 reviews | Active since Jun 2013

23 Apr 2015, 09:21

Telkom Fails To Port My Number

I have recently been to the Telkom Musgrave to take out a new contract on the condition that my number be ported from Cell C. On the first visit I was assured that by the next morning the porting would be effective, it was not! On my next visit, I was advised that somebody would call me to do the porting as there was an unknown error the first time, nobody called! On my third visit, I was advised to contact the call centre to do the porting, when I did this the call centre agent advised me that they are not responsible for porting requests if the contract was taken up in a Telkom branch and that I should go back there! ON MY 4TH VISIT YESTERDAY, the agent who assisted me on my 1st visit attended to me and sent the porting request through again. He assured me that by this morning it would be effective, IT WAS NOT DONE!!!!! <br> <br> Who ever reads this report, please be advised that this is the type of service you may receive from Telkom, Musgrave Centre. Think twice before visiting that store as the 3 people that I have dealt with there do not seem to know what they are doing. <br> <br> I am left carrying 2 phones around which is frustrating!!!!

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Replies (1)
Telkom
Telkom's reply23 Apr 2015, 12:31
Official
Hello adarshsingh4,

Thank you for making contact with us.

We are unable to reach on the provided mobile number.

Kindly note that this matter is currently being escalated to the porting team and feedback will follow. Your reference number is SM105963.

We sincerely apologise for the inconvenience.

Regards,
Joshua Mnisi
Telkom Social Media Team