Telkom fails to please its customers

Hi

My name is Thato Majola Last week Sunday my husband experienced an unpleasant experience from Telkom store in Boksburg Eastrand mall he spent 3 hours in the store with such bad experience. We recently upgraded our phones on Friday the 12th of October with I phones 8. I'm not happy with my phone and we were told that if we not happy with the phone with can come exchange the phone within 7days (coolong if period), it must be in a sellable condition, I haven't used the phone its still sealed I'm not happy with it I want a Huawei and my husband is keeping his phone. It's still 3 days and therefore they were suppose to take my phone with no questions asked due to that policy of exchanging the phone within 7days. Please contact me on ********** 069. I need this sorted Thank you.

Or maybe cancel the whole contract and bring back both phones and change to the other network provider because Telkom staff fails to adhere with their policies.