Telkom fails to move ADSL line to holding pool

on the 12 Feb 2016 I called 10210 to move my adsl line into a holding pool. The call centre agent advised me that I should send a email to [Email Removed] asking that my line is to be placed in a holding pool. I did that. and one week later, still no response. So I called again 1 week later and every week there after. nothing was done and got no feedback. I am now hopeless and dont know what to do as I am paying way to much for telkom hosting my line. I can get a better deal with Mweb if they managed my line.My experience this far was not good and I just wish that this issue can be solved.