Telkom fails to meet package promise - where's my monthly 1GB data?

On 20 Feb I subscribed to Telkom's unlimited home package at R605 p/m, which includes a SIM and 1GB data a month - an important consideration as my Telkom DSL is often down and I work form home. I collected the SIM on 27 March from my nearest Telkom store 100km away, and bought a 3G modem, and since then have been trying to get Telkom to meet its sales promise and give me my monthly 1 GB of data. I have spent innumerable hours on the phone trying to get "my SIM linked to my profile". Despite being told that my query (Ref ********** ) has been escalated I've had no response from Telkom. On 30 April I drove the 100km to my nearest Telkom store to sort the problem where I spent 2 hours with various staff trying to help me, after which I was told that my query had been escalated (again) and that Telkom would contact me. It's over 2 weeks later and I have yet to hear from Telkom.

I would like: Telkom to reimburse me R99 p/m (the current going rate) for each of the months I have not had my 1GB data. Immediately fix this problem (which, I understand from the Telkom staff I have spoken to, is not unique!).