Telkom fails to lodge ***** case

Telkom deductions started coming off my banking account in the past 2 months. I have no account with Telkom. When I did get through to someone at Telkom, they discovered that the email address and phone numbers are not my details. I then had to submit an affidavit, ID and confirmation of bank account. I did so on 17 Nov and received an email from Thinasonke Nkomo confirming receipt of the documents. On 11 Dec two Telkom amounts were again deducted. Phoned Telkom again only to find the the case had NOT been lodged by Thinasonke Nkomo. I forwarded the first confirmation email and documents again and this time have received a case number from Kelebogile Disimelo. Both these consultants were very helpful, but the system is not backing them up. (BTW - I have to reverse these few thousand rand debits each time at my bank.) I don't know if Telkom responds to Hellopeter. Come on Telkom - surprise me!