Telkom fails to impress

Since Telkom does not invite written complaints, I have resorted to this means to voice my displeasure. At the end of January 2018, my fixed line ADSL service was terminated - at my request - owing to a move to new premises where I did not intend to have another fixed line service. In the form which I submitted, I specifically indicated that I did not wish to lose my email account. However, without any response to the form that I had submitted, the email account was cut off at the end of the month and all the valuable attachment documents which I had filed online were lost. In the meantime, I had acquired a Telkom LTE service. I was under the impression that all Telkom customers get a free email address (in terms of the website blurb) but, in fact, I had to get a new account which was described as "stand alone". I did not complain - R15/month seemed to be a reasonable price to pay, and the new account (same address as before) was set up. Sometime between 2nd and 5th March, and without any warning, and for no reason that I could discover, this account was also closed. So, I have had to go through the process again and because a stand alone email does not belong in either "mobile" or "fixed line", it took a long time and several very frustrating calls.