BC
Brian C

1 reviews | Active since Mar 2009

30 Oct 2015, 08:43

TELKOM FAILS TO GIVE DEAL WITH SERVICE DELIVERY

Reported phone out of order on the 28th Oct. Have phoned already 6 times and escalated the complaint to the escalations department to no avail. Asked to speak with a supervisor but the call centre refuses to let me speak to a supervisor. I have been out of the country for 2 months. Mail has been duplicated beyond my control. The Internet server is slow and I do not have a telephone working. I cannot make or receive any calls. Please Telkom, put some measures in place to ensure that your customers receive a decent service. Your call centre sucks.

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Replies (1)
Telkom
Telkom's reply30 Oct 2015, 09:32
Official
Hello nairb,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is SM162553

We apologize for any inconvenience caused.

Regards,
Lindani
Telkom Social Media Team
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