Telkom fails to give correct amount of data

Item: Telkom
Rating: 2
Author: Neville C

I wish to make a complaint against Telkom Mobile. I bought the 2+1 GB promotion on Thursday. Only to discover that the 1 GB for after hours was not loaded as I only downloaded after 12.00 am in the morning and had that data subtracted from the \normal hours"2 GB. As a customer I am very upset as I did not receive what I paid for which is totally unacceptable."""

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Replies (1)

Telkom's replyOfficial

24 Apr 2015, 17:08

Hello valadar,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106327.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Telkom's reply24 Apr 2015, 17:08

Official