TELKOM fails to fulfill their obligation as described and agreed in signed contract

My experience at Telkom is horrible and very upsetting . I am disgusted on the way I am being treated by sales assistants ( Lucille Jonker) at Telkom branch in Tygervalley shop number :579d and Telkom's *********** service that they render to their customers. I am so disappointed and aggravated at the same time. Words cannot explain how disappointed I am feeling, especially when I am not the wrong here. My monies keeps getting deducted ,no one at Tygervalley TELKOM can explain to me why this is happening to me.

I am fighting a battle with telkom since November 2017, it has not been resolved ,it is only escalating and huge amounts that was not in agreement keeps getting deducted from my bank account without my consent. I am very upset about this ridiculous mistake that was out of my hands and control. How can Telkom keep me, their customer, liable for their *********** mistakes which lead to a bill that I am accountable to pay? When I initially took out the contract, I made it very clear numerous times that I only want to pay R149 for each device and nothing additional. I was told that this would be done. After signing my contracts, I was informed about the pro rata amount I have to pay for as well. I understand this process, but that should have been explained to me and any customer before any contracts are signed. That was the first mistake already. However, I have no problem paying the pro rata amount.

My issue is the extra amount that I am being billed for because of whoever that loaded my contract as one that is billed after my minutes and data runs out. That is not my problem or my mistake. I signed for a Top Up, and trusted you and all other parties involved that it will be given to me as such. Telkom are not following through on their contract that was signed upon agreement which is now escalating into Breach of contract which is a legal cause of action and a type of civil wrong, in which a binding agreement or bargained-for exchange is not honored by one or more of the parties to the contract by non-performance or interference with the other party's performance. Telkom fails to fulfill their obligation as described in the contract, or communicates an intent to fail the obligation, and not able to perform their obligation under the contract. A replace offer has been done, meaning my phone is on the correct package and that they are still waiting for feedback on the spend limit used that you are disputing. Because of her mistake - December 2017 – R 987.59 got deducted, which I was told that in January 2018 I will be credited . January 2018 – R 1654.41 got deducted, I went in that day to the store , Lucille was not in ,no one could assist me, no one knew what Lucille have done??? All that was done was logging a case again ,mentioned I would get credited again for the second round .. Are you crazy > I paid basically a phone done with these amounts that was deducted . I disputed against it and went to reverse my Money at the bank , THAT WAS MY RENT MONEY for the month. I could not let Telkom credited that amount of money .

After that , I heard nothing from Telkom , no phone calls nothing. 15th February 2018 – R1952.41 deducted, and there are no invoices of this amount on , only on there system, which is so strange . I went to the store immediately during my tea time, I requested to speak to a Manager ,regional Manager Mr. W De Kock was in office, he refused to speak me his reply was his busy on his computer ,he can do nothing about my issues I asked the consultant for the 2nd time to go call him ,Consultant went to the back .The Regional Manager refuses to hear me out or even come out and explaining me ,that he cannot assist me due to this and that. I just wanted to speak to a Manager at Telkom. Are you kidding me?? I was absolutely furious, I walked out of that store that morning very unhappy ,Yornick Olivier another sales assistant mentioned he will tell Lucille Jonker that I dealt with to contact him and also he will speak to his manager .I waited whole day for a feedback from Telkom, no one phoned nor emailed me with Answers. I told him if I am not going to hear any answers today, I am going to reverse my money bank in to my account. I do not owe Telkom anything. I dispute against this and personally stopped Telkom deduction , I have emailed them to advise me with a different payment method . No feedback as yet. I will not allow Telkom to mistreat me like this , I deserve a proper explanation and to be heard.

It is so disappointing, that no one or no manager reach out to me that I have requested to see since November at the Tygervalley telkom branch. No one is taking initiative and giving me an surety that things will be sorted or apologizing for the wrong. I have reverse fees of R800 / my name is being red flag on at my bank the reverse. I am so upset, I just want to be help properly and want the people to be accountable for what has happened and not my name and my credential . It is very stressful and this issues is effecting my credential as well as my Health.

My financial Life is being ripe off every single month ,because of this one particular Consultant that loaded my contract incorrect & She refuse to do her job properly . This morning I received an email from Lucille Jonker confidently saying all she can do is load a case and that it . & that I can phone the billing department, they can assist me with my issues. Yornick Oliver ,her colleague told me ,and I quote” the billing department cannot explain much ,they capture all the information that we give them.” She is the only one that can explain to you why your account is reflecting like this. I am feeling like I am being victimize and attacked and constantly in a fighting for my money. I truly feel this experience is a nightmare and mess. I Wish and Hope I this email will be heard by the right people.