Telkom fails to deliver yet again

I ordered/signed up for a new cell phone contract with Telkom on 22 May 2020 via their call center. I was debited 3 days later, having not received the phone or been advised of the immediate debit while speaking to the sales consultant. The only correspondence was a sms advising that my application has been pre-approved and I will be debited. When calling to query and follow up, No one can give me a definitive answer on what is happening with my phone and when I can expect it to be delivered. This is very concerning and I find it dishonest.