Telkom fails to deliver service after appointment

After struggling to get a hold of telkom and then struggling with them after they turned down my request for an ADSL line. The eventually contacted me(after 2 weeks) when n wrote a report on hellopeter. They then sent me an sms to confirm that n service consultant is on their way to my appartment to install the adsl line. I arranged to take of from work as soon as I got the sms so that they don't arrive at my place without me being there, needles to say the service consultant never arrived! Here is the sms: Dear Customer, a Telkom technician has been dispatched to install your telephone line for your order (***) today. Your continued support is appreciated. Regards, Telkom.