FN
Frans N
1 reviews | Active since May 2015
14 May 2015, 16:52
TELKOM FAILS TO DELIVER SERVICE
It is now 2 weeks that I am sitting without my ADSL Line. I made the fatal mistake to upgrade my service after someone phoned me from TELKOM and offered me better ADSL speed. I accepted the offer and then all hell broke loose. My current line got disconnected ( I thought it was to upgrade my line) but that was just pure withfull thinking from my side. We sat for enless days (shortest waiting time I would think was 45 Minutes, lucky me, to try and speak to Telkom \technicians". Yes sir"
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Telkom's replyOfficial
14 May 2015, 18:44Hello Fnelson,
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM110879.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM110879.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Telkom's reply14 May 2015, 18:44
Official
Hello Fnelson,
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM110879.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for making contact.
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM110879.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team