Telkom fails to deliver proper service delivery

Item: Telkom
Rating: 1
Author: karishma.ramlall karishma.ramlall

Our company Milloy engineering have experienced technical problems with our telkom pole line being down due to natural causes from end of November 2016. The company Milloy engineering have called numerous times for this issue to be resolved. Telkom however, have portrayed poor service delivery and did not resolve the matter. False service Delivery messages given by Telkom to Miloy Engineering. TELKOM REFERENCE NR Dear Customer, This is a progress update from Telkom SA. Fault 655CTK141216 for Service ID ********** 024. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom Dear Customer, This is a progress update from Telkom SA. Fault 556CTZ141216 for Service ID ********** 704. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom The message above makes reference to the fact that the issue will be solved. However we are back at work there is no internet and our land lines are not functional. We are spending over R1000 a day to cater for data and airtime so employees can speak to clients and have work with customers. Our business is losing clients as we unable to receive calls and make calls. This is a huge cost to our company. Milloy engineering speaks to agent via chat. Cannot call Telkom as it is landline and our lines are not working. Chat is the cheapest form of communication. Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly. Please hold for the next available Agent. You are currently being assisted by Andisiwe Jikwana 11:47:39 AMAndisiwe: Welcome to Telkom technical support, you are chatting to Andisiwe. How may I assist you? 11:47:50 AMAndisiwe: Welcome to Telkom technical support, you are chatting to Andisiwe. How may I assist you? 11:48:39 AMAndisiwe: Welcome to Telkom technical support, you are chatting to Andisiwe. How may I assist you? 11:49:01 AM You: Please can you check on my progress with complaint for reference number 556CTK141216 11:49:19 AMAndisiwe: Thank you for the enquiry Karishma, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following - Line number, Id number, residential address+cell number please. 11:49:21 AM You: CTZ MY MISTAKE 11:49:46 AMAndisiwe: Thank you for the enquiry Karishma, I am happy to assist you with your query, however we would require you to pass a few security questions. Kindly provide me with the following - Line number, Id number, residential address+cell number please. 11:50:43 AM You: ********** 310, Account number ********** 40001, Company name Milloy engineering, address 49 Albert wessels avenue, Meyerton. 1960 11:51:02 AM You: cell number : ********** 498 11:52:12 AM You: Its being over a month since our landline pole is down....no internet n cant not make any calls. This is really frustrating for employees n we cannot work 11:52:19 AMAndisiwe: thank you Leon. The fault has been cleared because it is fixed 11:52:33 AM You: When was it fixed? 11:52:37 AMAndisiwe: I have just checked the internet is working now the line is back to synchronising 11:52:56 AM You: Did a technician sort it out? 11:53:14 AMAndisiwe: 16/12/2016 11:53:41 AMAndisiwe: they have repaired the copper cable that was faulty 11:53:49 AMAndisiwe: problem was the copper cable 11:54:04 AMAndisiwe: can you please powercycle the router now KARISHMA 11:54:15 AM You: K thank you . I will have to check on this . Because employees at work said the pole is down. 11:54:42 AM You: I will power cycle the rooter tom morning as i m back at work tom...n will give u a call once its done. 11:54:45 AM You: Thank you. The above is Milloy engineering chatting to agent yet again false information. Milloy engineering is very disappointed with the unsatisfied Telkom service delivery. Our company Telkom lines are still not functional up until today the 4 January 2017.

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