Telkom fails to deliver on SmartHome offerings

I app**** online for a Telkom SmartHome Advanced package in early December 2014. Little response has been received from Telkom.<br> <br> I've made +/- 25 follow up calls to the 10210 call center and several online escalations without any success. Agents are clueless and cannot provide any updates. Different agents give different feedback e.g. some agents confirmed that the service is not available in my area and cancelled my order. Other agents confirmed the exact opposite and created new orders. Now I'm being told that my delivery is with the courier however the courier has no record of my details. Another agent will refer you to a different courier instead, again with the same result. Again another agent determines that Telkom has no stock and has a 3 month backlog!<br> <br> Your poor customer service attitude and complete ignorance to the needs of your customer is appalling. You offer great promotions but yet completely lack the capacity to deliver!<br> <br> What is wrong with your organization?