Telkom Fails to Deliver on Agreed Time Frame

I took my Samsung S6 to the Telkom store in Eikestad Stellenbosch as the phone which I have less than 9 months switched off and wouldn't switch back on. I took it to the store on the 26th August 2017 and was told that it would take 20 working days then I will be able to collect it. 20 working days passed and the only communication I received was that it has been allocated to a repair centre. I then returned to the branch to query why it is taking so long. The coloured woman with the Curly hair was extremely unhelpful and appeared as if she did not want to help me. All she said was we have to wait for the sms to say its ready for collect. She didnt even try to go the extra mile by calling to find out whats the holdup. A few days later I called the contact centre, again it didnt help. The consultant said that I should fo to the store. Its been more than 2 months now and still no correspondence from telkom. This is the first and last time I will be using Telkom. Never Again.!