Telkom Fails to deliver my Phone but takes my money.

All I can say is, I am very disappointed with Telkom. I app**** online for a cell phone contract on the 23 April 2018. They called me back to finalize the order the next day. Today is the 9 May 2018 and I am still waiting for my phone. They already took my first debt order but yet no phone. When I called them 2 days ago, they said my order was not sent out for delivery yet. I tried calling them about 3 times today but they keep telling me they are off line, they cant check my order. This is so frustrating... I dont even know if I will get my phone before the next debt order gos off. I will not recommended Telkom to anyone.