Telkom fails to deliver

Part 1: After ordering a upgrade from 4meg adsl to a 10meg Fibre line with Telkom’s sales agents on three different occasions and never getting anywhere I decided to apply online myself. After about a week installation took place and immediately I ran a speed test before the Open Serve technicians left. Speeds were worse than my previous lower speed adsl connection. Tech advised me that it would right itself within 24 hours. After 24 hours nothing had changed and the speeds actually worsened (less than 1mbps). I contacted the technician and he advised me to check the cables and loosen all the bends. I begrudgingly comp**** but this never helped. Eventually a week later after fault logging, Twitter complaints and heated telephone calls a tech arrived and reported that he suspected that the router was faulty and he would return the following day with a new one. The next day he returned with the new router, installed it and still the problem persisted. After about 30 minutes on the phone to Telkom it was eventually resolved. Part 2: The upgrade according to Telkom’s website included a range extender and a Lit Android media player which I assumed would be delivered with the router, this was not the case. Tech advised me to go to store to collect. To my surprise the store advises me that they can’t give the Lit media box and range extender because I ordered online and that I need to contact the call center. Eventually a courier company delivers a package and after opening the package i find only the range extender and no media player. Call Telkom and they advise that it’s scheduled to be delivered the following day. Nothing delivered the following day. Called again and after 30 minute wait I got cut off from the Sales Consultant whilst he was following up. Called back and after another 30 minute wait the Sales Consultant tells me that the system is down and I need to call back in an hour. I almost loose it at this point and request that Telkom calls me back. Telkom never calls back! Telkom does not respond to my Emails, Twitter or queries logged via their app. The service from Telkom is absolutely shocking! If you’re considering Telkom as your ISP think again as these guys have the worst possible service.