Telkom Fails to Deliver!

I logged a fault on my ADSL on the 19th of Feb. I chatted to an online agent on Wednesday the 28th February to follow up. To date, there has been no resolution or even an attempt to fix my line. I've even gone as far as replacing my router!!

Telkom called me shortly after I logged my fault to sell me Fibre - which I dually agreed to, but I am having second thoughts. If they are this poor at resolving or even looking at an issue at my home ADSL how much worse off will I be having a fiber line? It's shocking, I would much rather consider moving to a company like Tech-5 or Vumatel for my Fiber installation rather than being stuck with a company with a poor service and absolutely NO sense of commitment.