Telkom fails to deliver
I recently upgraded my ADSL line with Telkom. The contract I took specifically says I will receive a free modem with the contract. I have been trying for weeks to find someone at Telkom who can tell me why I have not received the modem and what I need to do to get one. The call centre is totally unable to provide me with any answers. This morning I have spoken to 5 different operators who ask me to hold on while they try to check and then they disconnect me. I am not prepared to continue paying for a service that I cannot access, and in my opinion, Telkom have failed to uphold their contract.
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Replies (2)'s updateReviewer Update
24 Oct 2017, 12:10Telkom is beyond useless. I am still waiting for a response from Telkom to my post on 11 September. Noleen from Telkom sent me a private message saying that my query had been sent to the Telkom Fulfillment Team for their assistance. They have failed to make any response at all. I am still being charged for a contract which I cannot use because Telkom have failed to uphold their side of the contract, ie, to supply me with a modem.
's update24 Oct 2017, 12:10
Reviewer Update
Telkom is beyond useless. I am still waiting for a response from Telkom to my post on 11 September. Noleen from Telkom sent me a private message saying that my query had been sent to the Telkom Fulfillment Team for their assistance. They have failed to make any response at all. I am still being charged for a contract which I cannot use because Telkom have failed to uphold their side of the contract, ie, to supply me with a modem.
's updateReviewer Update
24 Oct 2017, 12:10Telkom is beyond useless. I am still waiting for a response from Telkom to my post on 11 September. Noleen from Telkom sent me a private message saying that my query had been sent to the Telkom Fulfillment Team for their assistance. They have failed to make any response at all. I am still being charged for a contract which I cannot use because Telkom have failed to uphold their side of the contract, ie, to supply me with a modem.
's update24 Oct 2017, 12:10
Reviewer Update
Telkom is beyond useless. I am still waiting for a response from Telkom to my post on 11 September. Noleen from Telkom sent me a private message saying that my query had been sent to the Telkom Fulfillment Team for their assistance. They have failed to make any response at all. I am still being charged for a contract which I cannot use because Telkom have failed to uphold their side of the contract, ie, to supply me with a modem.