Telkom fails to deliver

We have app**** for subdivision of our property in Claremont. We have been informed by the City of Cape Town that we are not able to proceed with construction of the sewer and water connections until we know what services are in the road. Telkom is one of those services. We app**** for their attendance at the property to inspect the way leaves over 90 days ago, and have thus been waiting on Telkom since the beginning of August. Council have followed up the application and have received no response. We were told that the officer at Telkom is waiting on their plans section to extract the services. That was three months ago!! Still no further, which is delaying our subdivision application considerably. Unfortunately council is unable to provide me with the contact person that they are dealing with at Telkom. Our payment reference number is ***.