Telkom Fails to Debit I suffer the consequences!

Telkom is F****ng me up! Bearing in mind this was not my fault!

In April 2024 I changed my bank details and I went to a Telkom store to inform them thereof and i was advised it’s too late to make the change . I understood and proceeded to make a manual payment at Pick n Pay with my statement.

In May 2024 it was confirmed by Telkom Kenilworth branch that my debit order should go off on the last working day. To my surprise no debit order went off however there was funds in my account.

June 2024 I get a statement saying I owe over R2000. A lady proceeded to assist me by calling the call centre only for them to advise me that my account was handed over to collections because Telkom tried debiting my account on the 1st. I went onto my banking app to see and no trace of Telkom was found on the app and I advised the call centre lady. Her *** excuse was now to say that I need to contact my bank and find out why the debit order didn’t go through!

So now later on in June I note that collections tried to debit my account and was successful in debiting a R1006 and I went ahead and paid the other balance manually.

I am now trying since the 24th June to get my line reinstated and this call centre agents is not helpful at all!

It is the 9th July I called twice this morning. The one call centre lady advised me to hold while she speaks to collections and after 30 minutes of waiting for her, I was put through to the repeating service. I called immediately after that again and now the 2nd lady is giving me a mouthful that they cannot call the collections dept and I as the client should wait for the funds to reflect. What *** is that? That funds should’ve reflected long time ago!

Telkom pull up your socks and train your call centre agents to handle us clients with respect and efficiency coz they pure ***!

I can’t wait for my contract to end so that i can take my business somewhere else. They have no empathy after I advised them I use my cellphone for business! Hate this ***!