Telkom Fails to Cancel my Contract or Reply to emails

Telkom fails to cancel contract Impossible to cancel a telkom contract. I had exactly the same problem 2 years ago. Not even the Regional Manager: Leroy Jacobs replies to my whatssapps or emails.

Cancellations of fixed term agreement are catered for under the provision of the Consumer Protection Act, which is enforced by the National Consumer Commission

From: Nadia Meyer <***> Date: Wed, 01 Feb 2023, 13:31 Subject: Re: [I] Still not done !!!! : Closing account & paying contract To: Armien Lakay (A) <***> Cc: Elroy Jason (E) <***>, Shameema Abrahams <***>

hi Elroy and shameena

i have had *NO Reply* from you whatsoever not via whatsapp or in response to the below email.

has my telkom contract now been cancelled???

can you reply and confirm either way? as mentioned my debit order account has been closed i am overseas and cant use the SA data. thus it was meant to be cancelled 16 Jan 2023 already. but just like before telkom has not rep****.

i expect to receive your reply by close of business today!

regards nadia >>> On Mon, 23 Jan 2023, 09:18 Nadia Meyer, <***> wrote: Hi i have followed and completed the link and sent numerous email to which i get no reply whatsoever

This is also not the 1st or the 2nd time it has proven near impossibly to close a telkom account. Despite my best efforts, telkom simply ignores me. >>> >>> On Mon, 23 Jan 2023, 09:15 Armien Lakay (A), <***> wrote:

Good Day Nadia Please note that as per my attached email, the store has no control of cancellation which is why I sent you the process. This needs to be followed up via the call centre and not the store. Elroy’s number is still the same as the one you have stipulated below. I have cc’d Elroy and his assistant in this reply.

Regards Armien Lakay

Branch Manager

T: +(27) 21 *** Telkom Express Shop 133 Canal Walk Shopping Centre Milnerton 7441 Western Cape 7441