Telkom fails to cancel frail 83 year old woman's telephone account

<p>On 21 October (with the right authorisation) I submitted the cancellation of my 83 year old mother's home telephone account, as she has moved from her residence to a frail care facility. On the same day, I received an auto reply from Telkom acknowledging receipt of this instruction. After 2 follow up telephone calls (with recorded date and time) and twice re-forwarding the cancellation instruction, I was initially informed that the cancellation was on track for 21 November (being 1 month's notice). Today (29 November) I am informed that this application has not been processed, and would I please re-submit. Unacceptable!</p>