Telkom fails to cancel account after 5 months!

To whom this may concern, I am writing to complain about the appalling service from Telkom. I cancelled my line and internet in Brits on the 10th of November 2017 as I lost my job and had to relocate to Joburg on the 1st of Dec. It has now been 5 months and it is still not cancelled. I have been into Clearwater mall Telkom 8 times, I have sent numerous emails, I have spoken to a consultant on the online chat service, I have received phone calls from Telkom that they will cancel the service but nothing happens. The new tenants in the rental property where I stayed are now using the phone at Telkom’s expense. The number for the line and internet is ********** 516. The account number is ********** 95526. The next time I speak to a Telkom consultant I hope to hear that this account has been canceled and the problem has been resolved!