1 reviews | Active since Dec 2012
Telkom fails miserably
After having a uncapped amount of nothingness, I cancelled my ADSL contract with Telkom at the Clearwater Mall branch as after many attempts, the call center has also proofed to be an uncapped amount of nothingness. I was assisted by MPHO on 26 March 2015 and received cancellation reference AI***. I confirmed that it was now my 30 days notice period. Needless to say, Telkom continued to run the debit order. I started to reverse it on 1 June 2015 and approached the Clearwater Mall branch again on 9 June 2015 with all papers and references in hand. ZODWA lodged a dispute (number ***7) and told me that the issue will be resolved within 48 hours as it the matter has now been escalated. Still nothing Telkom!! Debit order ran again today, it has been reversed and will be up and until you get your head out of the hole you stuck it in in an attempt not to deal with the work on your system.
Kindly note that this matter has been escalated to our ADSL department and feedback will follow.
***
Regards
Frank Mkwa****
Social Media Team
Best regards,
Kindly note that this matter has been escalated to our ADSL department and feedback will follow.
***
Regards
Frank Mkwa****
Social Media Team
Best regards,
