telkom fails disabled elderly

<p>On 3 September 2016 the Telkom line at my parents home went dead. On 5 September 2016 this was reported to Telkom. My dad is 64 year disabled man and is taken care of by my 63 year old mum. Both are unfortunately is not clued up with cellphones. I continued to follow up with Telkom everyday and even sometimes twice a day on the progress of the fault. Finally on 11 September 2016 a technician arrived. I was called on my cell phone and informed that the fault was sorted. When I tried calling home I realised that the problem was not sorted. It's been 18 days and I have tried to get hold hold of supervisors, team leaders, managers to no avail. Call centre agents keep telling me that the fault is being attended to. I am unable to speak to anybody senior. My calls to 10210 fall on deaf ears. In the meantime my elderly parents are are unable to keep in touch with us nor me with them. My greatest fear is what would they di should an emergency arise.</p> <p> It sad that Telkom services have detoriated over the years. I've heard of the poor service through family and friends but now that I experienced it first hand, it is not just poor service but it's more like disgusting service . Call centre staff di not have answers. What's the pint of even having them there.</p> <p>I am at a loss as to what to do.</p> <p>Please help</p>