Telkom fails client

I was without a phone for the entire weekend due to my line being suspended. I called and I was initially told I did not make payment whereas I did. I they later said they see my payment but due to backlog they can’t un-suspend my line immediately I should wait 48hrs. Now their saying I need to pay an extra R200 for my next month for something that I knew nothing about. Apparently I’m suppose to make 10 days prior to my debit date okay , but now that you see I made a payment they say it needed to be processed for my account to be restored. I really loved Telkom initially but this is the treatment you’ll get and their customer service is even worse. Telkom is not what it used to be