TELKOM FAILS AGAIN, WHY AM I NOT DISAPPOINTED!!

It's a no wonder that Telkom are losing customers hand over fist. Their accounting process leaves much to be desired. There was an amount of R390 outstanding on my account, I receive an email to advise they will be handing me over, REALLY, no prior communication to advise / request payment of the outstanding amount. Clearly they don't stop there - their collection agency - NuDebt sent me about 10 emails, no-one communicates with anyone else. I had responded to advise that the amount would be paid by 13 December which it duly was. Did the emails and smses stop, no they continued, how extremely irritating when one has clearly communicated the payment date. Do they not make a note on their system? Customer service does not enter the equation. All my accounts bar the landline have been cancelled with them and the intention is to cancel the landline as well, it's already been disconnected so it can stay that way. I will never again use them for any service even if there is additional cost involved. Clearly their customer service needs a serious overhaul.