Telkom fails again, at my expense - cancellations

firstly, there should be an option to show zero starts. i feel that 1 is too high.

i discovered today after being declined by my bank to upgrade an account that i have been blacklisted by Telkom.

after calling the credit bureau i have discovered that this stems from a cancellation request that Telkom has not acknowledged and acted upon from December 2017. that is 7 months! i had heard that Telkom was in undated with such requests (as with any other request, other than a sales request... because they have all the time in the world getting new business, and just have have time for existing clients), that i decided to put a stop order on my debit account.

i wasn't prepared to wait for them to get their things in order at my expense. and there is no way of actually talking to a human person. everything must either be on a phone call or via this email address that says that it has reached its capacity (Service Cancellations **********

turns out they still have not expedited my request and consider me as a defaulter on my payments. they have subsequently blacklisted me! i cannot explain just how angry i am. a lifetime's credit ratings gone to ****!

Telkom, sort your **** out. and how about actually trying to get into contact with your clients before doing these things.

i need someone to contact me to rectify the situation immediately.