Telkom fails again!!

<p>Telkom is still not delivering what I pay for and basically just dont care!! I run a small business which is totally dependant on my internet service. Inn 2010 I had a 4 mbps line which worked perfectly for several years before disconnection and latency became a problem. Telkoms story was that we are too far from the exchange?? I did not move and exchange is still situated at same location. The problem was resolved by lowering my line to a 3 mbps and after a few years the same story with latency etc. Telkoms solution was to once again lower my line speed to 2 mbps. Also numerous times we were left without connection for a week here and 2 weeks there (ofcourse my business suffers and the monetary loss to me is huge) . The last time we were left without connection for a week the line finally came back on and everything was hunky dory until a week ago. Suddenly i noticed latency and after being kicked out of the banking site due to this latency i made a call to the call centre. The latest story is too far from the exchange and also that the exchange is overloaded thereby making my line less than 1 mbps and that I have to be patient and wait for the exchange to be upgraded. Have heard about this upgrade coming for years. Well, I am NOT happy about receiving this pathetic service!! I pay for a 2 mbps line and I want at least 1.80 mbps in order to be able to download and also to be able to play my online games. This is surely not the way to handle and provide a service to one of your Pinnacle customers but obviously Telkom just dont care.</p>