Telkom fails again

<p>On 20 September 2015 my sons Samsung S6 was ******. Due to no service when entering into a contract with Telkom, he had no insurance. He reported the theft to the police and went to Telkom to blacklist his phone and do a sim swop. They didnt assist him with the sim swop, and who knows if the.phone was ever blaclisted. He phoned and visited Telkom several times without success. It is.now a year that he pays for the cntract, without even being able to use his free minutes. This is unfair and I feel Telkom should reimburse him. Last week he went in again and was told that his account was on hold, even though he pays it! They first have to remove the block before the sim swop.... he is still waiting.</p>