nB
nestene B

1 reviews | Active since Jan 2016

03 Feb 2016, 14:20

Telkom fails again

I've been trying to cancel my two data contracts with Telkom mobile since 6 January. I've done everything they have asked of me. I've emailed my request to two email accounts and have been notified that someone will contact me within 48 hours. Its been a month now and I have followed up with numerous calls, online enquiries, emails and a previous Hello Peter report. No one has gotten back to me!<br> <br> I have to cancel these contracts because I've moved over to Telkom ADSL. Now I am paying for three contracts with Telkom and not just one. This is financial ******ion and exploitation. I am so unhappy with the service. I CANNOT afford to keep paying for THREE contracts. Please just contact me and assist me in cancelling these two data contracts. PLEASE.

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Replies (1)
Telkom
Telkom's reply03 Feb 2016, 16:21
Official
Hello nes10,

Apologies for the delay and inconvenience caused. Our consultants will urgently follow up on this matter and be in touch.

Your reference remains SM189110

Regards,
Moenieb.
Telkom Social Media Team.