Telkom fails AGAIN

Again Telkom fails to deliver. On Saturday 12/12/2015 I was informed that a technician will be sent to do an installation,,,<br> <br> Telkom SA: Dear client MR. GERT SCHEEPERS, Telkom SA will send a representative to your premises - ### LN, KINROSS, KINROSS to fulfil your service request. We have scheduled your new line installation/modification for the 2015/12/14 - please note this is a/an All day appointment. Please ensure that you have your original ID document and/or letterhead and a certified photocopy thereof ready for presentation when the technician calls at your premises. Please reply @Yes if all the above mentioned is correct or @No if the above mentioned is incorrect and/or date is not suitable and a Telkom Agent wil<br> Today I received notification that a technician was dispatched<br> <br> Dear Customer, a Telkom technician has been dispatched to install your telephone line for your order (***) today. Your continued support is appreciated. Regards, Telkom.<br> <br> And to my utter irritation no one arrived! How is this possible!?!