Telkom fails again.

We are having the most frustrating experience with Telkom. Our internet has been off since Saturday. A huge inconvenience as both my husband and I work from home. It was reported on Sat. And a message sent to our son that it was resolved, but still no internet. We reported it again on Sat night and have in total had 5 or six conversations and various ticket numbers. Every time it can't be fixed online and 'a technition will be sent'. This morning a technitian called, we gave him an access code to our complex and now when we enquired on when he will be arriving, they wanted to raise another ticket. In the mean time, we are not earning a salary. So who is going to be paying for that. I am at a loss. Where can we go to, to get service?