Telkom Fails Again

so I am working from home and need my Telkom line every single day to make and receive customers calls.<br> <br> other than Telkom we are focused on customer service.<br> <br> I just want to transfer my line to a new address....!!!!<br> <br> last week Wednesday I logged a email online in order for them to phone me for the transfer job...it said 48 hours for the call back.<br> <br> from 08:00am I was listening to there **** background music 3 times (15-20min) per time and the forth time when someone answered the systems was down...I asked him please phone me and his response was ...\sorry we cant phone you back"...heloooo you work for a telecom company...<br> <br> guess what I cant and wont pay you month end if you don't phone me before 09:00am tomorrow!!!!<br> <br> why do we always have to run to Hello Peter to get response?<br> <br> """