Telkom fails

I have asked Telkom to sort my line out, my ADSL was not functioning on installation, however my telephone line was, today my telephone line is not even functioning, I have no idea what the technicians or Telkom has done and no matter how many times you try to call 10210, they do not answer, I have waited for almost 2 weeks for this line to be installed, I fail to wait more longer before they can have the technical aspects completed