Telkom failing to port a number

Dear Telkom

I am now at my wits end with trying to get a simple number porting done.

I bought Samsung Galaxy Note 2 on contract with Telkom on 16 April and asked to have my old number ported from FNB while I was in the Telkom store in Claremont, Cape Town. The agent said I had to do it via an SMS and we followed the procedure there and then. Two days passed and nothing happened. I received no communication to alert me to the failure or a problem with the port request. Since then I have phoned Telkom 3 times and made 3 more attempts at the porting. Each time I receive no communication regarding the failure and each time I call I am told something different by Telkom. No-one really seems to know what they are doing. One call center agent even told me I had to go to FNB and have a sim swap done!! The old number has been released by FNB and there is no reason why it cannot be ported. The number I have been given by Telkom ( ********** ) does not work. When I call it I get "Sorry the number you have dialed does not exist."

If this cannot be done I will be forced to return the phone because I cannot change my business phone number. As I understand it, Telkom is legally obliged to do this.

Please will get some to call me who can fix this - hopefully without waiting another two days only to discover nothing has happened.