TELKOM FAILING TO PERFORM A BASIC TASK

I have taken out a wireless internet contract with Telkom on 10 December 2019. It is hard to quote my account number as the documentation remains confusing. However, my account number seems to be ***. The invoice number is ***.

I decided a few months later to discontinue my Telkom contract in favour of a fibre contract elsewhere as Telkom could not offer me the fibre option. I have consequently cancelled my Telkom subscription on 04 May 2020 (the first working day of the month) through their online system, Telkom reference number ***3. On 10/05/2020 (a Sunday) a Telkom consultant called me and we discussed my wish to cancel the subscription. According to him the call was recorded. He mentioned a cancellation penalty which I disputed, He then said that his supervisor would call me soonest to clarify, which I welcomed. I received no followup call from Telkom and on 30 May 2020 the debit order for R 469 went through my banking account ! After submitting a query in this regard (which Telkom did not respond to) I re-submitted an online cancellation notice on 01 June 2020 (Telkom reference number ***3). With the exception of a few automated sms's, I received NO respons for Telkom. On 01 July 2020, ANOTHER debit order for R469 went through on my banking account ! This while I also have my debitorder from my new service provider.

Getting through to Telkom seems a daunting task. I honestly do not know how to get them to respond to my request to discontinue any further contact with them, beyond my cancellation process.