Telkom Failing to Honour Service Guarantees

This morning my line was disconnected. I have an two occasions contacted Telkom regarding my account statement which is incorrect.<br> <br> When we contacted Telkom to install our new line, we were given a guarantee that it would be done within 7 days - or the 1st month is free. It took longer than a month.<br> <br> It was also advertised that if we made our application on line, we would get a 20% discount for the first 3 months.<br> <br> After the first month, I received a statement, and none of what Telkom promised was honoured. I then called Telkom, and a dispute was logged with a promise that they would come back to me in 5 days. The next communication I received was another statement, and again, nothing was honoured, I again contacted Telkom, received another promise that this would be sorted out. I told the person that I was concerned that they would disconnect my line, and they assured me it would not happen.<br> <br> The reference numbers I have are as follows:<br> <br> ***<br> ***1<br> <br> The fact that Telkom has made public guarantees that it now just doesn't bother to honour has serious legal implications. It is also breaking rules set out by the Advertising Standards Authority.