Telkom failing to do their job and trying to ****** R1400

I would like to understand how Telkom Tech support were unaware of the WACS cable outage but were more than willing to recommend a call out for a technician which would have cost me R1400 knowing very well that my line was functional after I told them that the speed test information was still fine.

The worst part is I think MOST people would have fallen for this and caused them to be charged R1400.

The attitude received by the live help was extremely poor. I have kept all screenshots if Telkom would like to review them.

Although I doubt this will happen based purely on the fact that they're unaware of cable outages affecting their network.

Seriously Telkom, we want you to do well, but this consistent gross incompetence is why people always have to lodge complaints against you.