Telkom Failing to do an Upgrade

19/06/2020 at 8am sppoke to Siphesihle on to order a fibre upgrade of 50/5 for R1210 and was given ***

24/06/2020 follow-up and spoke to Lungile Ndaba and was told upgrade will be done by end of day

25/06/2020 spoke to Siphesihle and was informed order was created in a wrong place-she is the one who created in the first place. I need my order created and escalated ASAP. System was down since 29th of May, now I still have to wait still, a month later.

25/06/2020 spoke to Devigee Pillay and indicated I would rather order RAIN 5G for R699 at 200mbps speed than battle to keep my business with Telkom at R1210 for only a 50mbps speed. The best part is that Telkom is failing to do the upgrade..

25/06/2020 received an SMS with a new ***. Do I really need to wait another 7 days for this? What's so complected with effecting an upgrade for an existing customer? Rain can deliver in a day a 5G 200mbps almost half the price. Then perhaps I can chop the Vumatel fibre cable from running into my house and forget about Telkom inefficiency and bureaucracy that Open Access comes with.