Telkom failing to carryout termination request. Please someone help and terminate the service!!!!

I went to the Telkom Customer Care Store in Musgrave Centre on 30 September 2017. I filled in the "Consumer Request for Contract and Service Cancellation" form which was faxed in my presence.

As there was no contract in place, my one month notice period would have brought this service to an end on 31 October 2017.

To my dismay the my Telkom Landline and ADSL service was still active.

I called 10210 on 1 November 2017 and spoke to a consultant who asked me to email the copy of the "Consumer Request for Contract and Service Cancellation" to ********** and she assured me that the matter would be escalated.

I called 10210 on 6 November 2017 and spoke to a Mr. Sondiswa Sicwebu. I forwarded the copy of the "Consumer Request for Contract and Service Cancellation" form which was faxed on 30 September as well as emailed to ********** on 1 November to him (Mr. Sondiswa Sicwebu) and he assure him that the matter would be escalated.

I followed up with an email to Mr. Sondiswa Sicwebu on 7 November 2017 and I have not received a reply to date.

So today at 12:42pm I called and spoke to Sibusisiwe and was requested to email the copy of the "Consumer Request for Contract and Service Cancellation" to her on ********** and she assured me that the service would be terminated in 3 days time.

I just need any assistance from the powers that be to have this service terminated.

I think I've been patient and understanding.

Please help!!! Rgds, Ishvir ********** 588