TELKOM. FAILING TO CANCEL MY SERBICE

Telkom have failed to cancel my land line and WiFi service. On the 21st June I went into to local Knysna Telkom Office. With the help of their employee Jason Masoling I decided to cancel my Telkom optic fibre land line and Wifi Service for financial reasons. On Jason's advice I ported over my MTN cell number to Telkom and took out a Free Me 1GB and a 10GB Lite MiFi Router. Which was within my budget. I am a senior citizen and do not require an Optic Fibre WiFi Connection since my late husband passed away. Jason said my service would be cancelled in a months time. To date my service has not been has not CANCELLED and I am as a result am till being BILLED by Telkom. I have been into see Jason at the Knysna Telkom Office numerous times and sent him numerous emails. Was not supp**** a reference number on cancellation of my service and according to Jason they do not give reference numbers. I have also phoned the Telkom Help Line on numerous occasions and quite often was told the order was stuck??????????

Detailed below are the reference numbers. 2nd August. ***. 10213 5th August. ***9. 10210 12th August. ***5. 10213 14th August. FIPOSETHU***. 10210 18th August. ***. 10213 Was not in S.A. between 23rd August and 22nd September 23rd September. ***8. 10213 23rd September. ***A. 10213 I also had contained with a lady with the name of Shode at 10210 and forwarded her emails sent to Jason and CC her into all subsequent emails sent to Jason. To date I have had NO RESPONSE from her. I request that you assist me in getting the IT DEPARTMENT to cancel my land line and WiFi service and to pass a full CREDIT from a month after the 21st June to DATE.