cC
christoff C

1 reviews | Active since Jan 2017

30 Nov 2018, 08:21

Telkom failing to cancel my LTE uncapped within 7 days

I cancelled my new LTE uncapped package well within the 7 days cancellation period, yet telkom didn't do anything yet with regards to cancellation.

I cancelled due to the following reasons (not disclosed by telkom).

1.) This service is only limited to Telkom LTE areas (most usable in Gauteng, major metropolitan areas, within limited areas in those areas). 2.) Even if Telkom 3G is available, it won't work, LTE only (roaming on MTN not allowed). 3.) This is a fixed service, you're only allowed to use it in a set location (like a wired service). 4.) Telkom may change their fair use policy whenever they feel like it (so 150GB might become 50GB if they feel like it) 5.) In the covered areas (mostly around Sipho Maseko's house) substantially better broadbands deals are available.

Wrote a blog post about this whole incident as well, over here: http://cstruter.com/blog/436

Guys, dont get this service, even if you have coverage, there is better options available.

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Replies (2)
cC
christoff C's update02 Dec 2018, 17:55
Reviewer Update
Since Telkom didn't solve this query on time, it escalated into a billing problem as well, I am now expected to pay R829 for a R599 brick. Congratulations guys..
cC
christoff C's update11 Feb 2019, 08:31
Reviewer Update
Here we are in February!!!! STILL NOT RESOLVED!!!!!!!!!!