Telkom failing to cancel landline.

I have been patiently asking Telkom since December 2018, yes it has been 5 months now, to cancel the landline I have with Telkom. I initially submitted the request via the online portal. I even made sure to give them more than enough notice.

I have subsequently also submitted multiple complaints, and they are trying very hard to hide the complaints sections and make it difficult to find, each time promising someone will phone me back but still nothing.

I have also tried using the online chat platform but was promptly cut off by the agent before I could finish complaining about it. I have tried contacting multiple departments (10210 and 10213) and still nothing. The call center is even worse as it seems the system is offline most of the time. When it seems to work I'm told it gets escalated to the supervisor and it will be resolved shortly where I will receive communication regarding the cancelation. Well, 5 months later I'm still waiting and complaining. All I want is for the landline to be canceled as requested last year.

If I could advise anyone considering to install a landline to reconsider as it is going to be an uphill battle when the time comes to cancel. You will be promised that it will be done but don't get fooled.