Telkom - Failing Network Provider

Currently subscribed to a 4 megabyte uncapped business line with Telkom.

I have logged two faults since the first week of November 2017 last year. The first fault was attended to after two weeks of log date with their technical faults department where a technician came through and remedied the lack of connectivity. This fault then repeat itself 4 days later, this was logged immediately with Telkom's technical faults department. Since the 2nd of December 2017, my offices have had no access to any internet whatsoever. I have continuously called Telkom's business line customer center at 10217 at an expense and have been given false promises and repeated excuses that a technician will be coming out to resolve the fault, which apparently was meant to be restored after the first fault yet this was not the case. I have had no response to date and the business is expected to continue paying for a service that it is not receiving. The lack of internet service has led to a standstill in many functions of the organisation and has become baneful to the business's sustainability.

As a subscriber to Hellopeter I was required to give the aforementioned service provider a star rating. Telkom does not deserve even a single star thanks to their failing infrastructure and customer service.